What to Expect at a Veterinary Appointment
Knowing what you can expect from your first appointment with us can help to make the process of visiting our veterinary hospital more pleasant both for you and your pet.
Get Settled
We ask that our clients arrive with their pets about 10 minutes before their appointment is scheduled to begin to give them time to fill out our New Patient Form. If you would like to save some time, you can also fill out the New Patient Form online in advance.
Meet Your Veterinarian
One of the members of our veterinary team will review your pet's medical history and speak with you about any health issues they may be experiencing. We will be sure to dedicate time to address each of your questions and concerns.
Examination, Diagnosis & Treatment
After we have assessed your pet, we will provide you with a diagnosis and options for your companion's treatment. Your vet will work closely with you to ensure that the treatment plan they develop will suit your pet's needs.
After your visit, we will create a detailed report of our diagnosis, the discussion we had with you, and your pet's treatment plan. We will keep this information on hand for whenever you need it.
Our Pet Care Philosophy
At our Mandeville veterinary hospital, we are proud to serve pets and their loving owners with exceptional and compassionate veterinary services.
We make it our mission not only to meet and exceed your pet's healthcare requirements but to provide comprehensive client education and build relationships founded on trust and respect between our employees and clients.
Hospital FAQs
Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.
- What types of payment options are available?
We expect payment in full at the time that we deliver our services or once we discharge your pet. We accept payment by check, cash, MasterCard, Discover, American Express and Visa.
- Are there payment plans available for my pet’s care?
We are proud to offer CareCredit and Scratchpay as financing options. They offer an easy application process that will give you results in minutes.
- Will I be provided with an estimate of costs?
We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.
We will always walk through our written estimates with all of our clients before they leave our facility. And we generally require a deposit based on this estimate before providing treatment.
- Should I call ahead to book an appointment?
Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.
In the event that your pet needs emergency care during our regular business hours, please contact us right away.
- What is your appointment cancellation policy?
If you have to cancel or reschedule an appointment, we encourage you to let us know as soon as you can.
That way, we will both be able to reschedule your appointment with us as soon as possible and offer the open spot in our schedule to other clients.
- What types of animals do you treat?
We take care of all small domestic pets such as cats and dogs, and exotic pets such as birds, rabbits, reptiles, and rodents.
- Where can I purchase my pet's prescription and food?
You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.
- What are the fees associated with an emergency visit?
A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.
If further hospitalization, diagnostics or surgery are required, a deposit is required up front, with payment in full due when your pet is discharged.
- Can you help with my pet insurance?
We’re happy to help you fill out pet insurance forms for your pet’s visit.
Pet Owner Resources
Here are some helpful links for your pet's health.
Medical Records
Access your pet's medical records with the AllyDVM app.
Financing Options
Get financing with CareCredit and Scratchpay quickly and easily.